Player Privacy Policy
This Privacy Policy explains how PlayID collects, uses and protects personal information when you use our online casino services in the United Kingdom. We take your privacy seriously and set out here the types of data we handle, how we use it, and the choices you have about your information.
Types of data we collect
We collect information you provide directly and data generated by your use of our services. This includes personal data, technical data and transactional records.
Personal data
Personal data covers details you give when registering or contacting us, such as your name, date of birth, email address, postal address, telephone number and identity documents submitted for verification. We also keep account security details like passwords and security questions.
Technical data
Technical data includes IP address, device and browser type, operating system, language settings, and usage information such as pages viewed, session times and errors. We use this to maintain and secure the service and to improve site performance.
Transactional data
Transactional data covers deposits, withdrawals, wagers, game history and payment method details required to process transactions. We also record customer support interactions and any documents you provide for know-your-customer checks or fraud prevention.
How we use your information
We use personal and technical data to provide and operate your account, process payments, comply with legal and regulatory obligations, detect and prevent fraud, and respond to enquiries. We may use aggregated or anonymised data for analytics and service improvement. Where we rely on consent for marketing, we will only send you promotional messages if you have opted in and you can withdraw consent at any time.
Data protection practices
We implement technical and organisational measures to protect your information, including secure transmission, access controls and regular security reviews. Access to personal data is limited to staff and third parties who need it to perform services such as payment processing, identity verification and analytics. While we take steps to safeguard data, no online system is entirely risk free.
Cookies and tracking technologies
We use cookies and similar technologies to deliver essential site functions, remember preferences, analyse site use and support personalised content. Cookies fall into categories such as necessary, performance, functional and advertising. You can manage cookie settings through your browser or via our cookie banner and also opt out of certain tracking where applicable.
User rights
You have rights to access, correct and in some cases delete your personal data. You can also object to or restrict processing, and request a copy of personal data in a portable format. Certain rights may be limited where we must retain information to comply with legal obligations or to protect against fraud.
Access, correction and deletion
To access or update your information, sign in to your account and use the account settings where available. If you need assistance, contact our support team at [email protected]. We will respond to verifiable requests within a reasonable time and may ask for proof of identity before acting on sensitive requests.
Information sharing and third parties
We share data with service providers who perform functions on our behalf - for example payment processors, identity checks, fraud prevention and analytics. We may also disclose information where required by law, to protect rights and property, or as part of a business reorganisation. We require third parties to handle data securely and only for permitted purposes.
Privacy policy updates
We may update this policy from time to time. We will post the revised policy on our site with an updated effective date. Significant changes will be communicated to registered users where appropriate.