Contact Our Team

Need a hand? Our support team is ready to help with account enquiries, verification, deposits and withdrawals, technical issues, or general feedback. Contact us for account-related queries, responsible gambling support, payment questions or to report a problem. Our team can also assist with bonus enquiries and VIP queries, promptly by email. We offer quick responses via live chat, email and phone; for faster service please have your account ID and any transaction reference to hand when you get in touch.

Department	Contact
Customer support	[email protected] (live chat & email)
General enquiries	[email protected] (press & payments)
Affiliate enquiries	[email protected] (programmes)
Phone	+44 20 7946 0821 (call for urgent issues)
Working hours	Live chat 24/7, phone Mon-Fri 09:00-22:00

Support via Email

For detailed requests, account issues or cases requiring documents, email is the preferred contact method: [email protected]. Please include a clear subject line, your full name, account ID and up-to-date contact details, plus any relevant attachments to avoid delays. We’ll aim to respond promptly and may ask for further information to resolve your enquiry efficiently.

Contact Form

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" placeholder="Your message - include account ID if applicable" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 14px;background:#0066cc;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly - most enquiries are answered within one business day. Live chat usually provides immediate help during opening hours, and email replies arrive within 24 hours. More complex cases such as verification, payments or security checks can take longer depending on the issue and required checks, and we’ll keep you updated while we investigate.

Feedback

We’d love to hear your thoughts on PlayID. Send feedback, suggestions or ideas to help improve the site’s games, promotions and usability. Every submission is reviewed carefully by our team and used to shape updates to the service and user experience. Your input helps us prioritise fixes and new features, so please get in touch and tell us what matters to you.